Privacy Policy lepak88

1Introduction

Lepak88 ("we", "our platform") greatly values the trust you place in us by using this online casino platform. This Privacy Policy explains in detail how we collect, use, disclose, store and protect your personal information when you browse or use lepak88's services.

This document applies to all users of the lepak88 platform — including website visitors, registered members, and users of our mobile app. By using any lepak88 service, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data.

2Personal Data We Collect

We collect various types of information depending on how you interact with the lepak88 platform. Generally, the data we collect falls into two main categories:

Information You Provide Directly

• Identity information – full name, date of birth, identity card or passport number.
• Contact information – email address, mobile number, residential address.
• Financial information – bank account number, account holder name and payment method details used for deposits and withdrawals.
• Verification documents – copies of KYC documents uploaded for identity verification purposes, such as identity cards, bank statements or utility bills.
• Communication information – any messages, complaints or enquiries you submit to our support team.

Automatically Collected Information

• Technical data – IP address, browser type, operating system, screen resolution and device information.
• Usage data – pages visited, session duration, games played, bets placed and transaction records.
• Location data – general geographic location based on your IP address.
• Cookie data – preferences and settings stored via browser cookies.

3How We Collect Data

Lepak88 collects your personal data through various channels, including:

• Registration form – when you register a new account on our platform.
• Platform usage – automatically while you browse the website or use the lepak88 mobile app.
• Financial Transactions – when you make a deposit or submit a withdrawal request.
• KYC Process – when you submit identity verification documents to us.
• Support Communications – when you contact our customer support team via live chat or email.
• Cookies and tracking technology – collected automatically through your browser or app.
• Authorised Third Parties – from payment service providers or identity verification platforms that work with us.

4Purpose of Personal Data Use

We use your personal data only for lawful and necessary purposes. The following are the primary purposes for which lepak88 uses your data:

Platform Operations

• Create and manage your user account.
• Process deposits, withdrawals and all other financial transactions.
• Verify your identity through the required KYC process.
• Provide access to all games and services offered.

Security and Compliance

• Detect and prevent fraudulent activity, money laundering and platform abuse.
• Comply with legal requirements, regulatory obligations and directives from statutory bodies.
• Verify that users meet the minimum age requirement.
• Manage self-exclusion programmes and responsible gambling protections.

Service Improvements

• Analyse usage patterns to improve the user experience.
• Develop improved new features based on user feedback.
• Optimise platform performance and identify technical issues.

Communications

• Send important notices related to your account, transactions or policy changes.
• Provide effective customer support whenever you need assistance.
• Send promotional information and bonuses (only if you have agreed to receive them).

5Data Sharing and Disclosure

Lepak88 does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with the following parties:

Trusted Service Providers

We work with third-party companies that help us operate the platform, such as payment gateway providers, identity verification services, cloud service providers, and analytics companies. All these providers are bound by strict data confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Requirements

We may be required to disclose your data to government authorities, law enforcement bodies, or relevant tribunals where required by law, warrant, court order, or other valid legal process.

Business Transfer

If lepak88 is involved in any merger, acquisition or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance before any such transfer takes place.

6Data Security and Protection Measures

We take data security very seriously. lepak88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

Technical Measures

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Encryption of sensitive data stored in our database.
• Two-factor authentication (2FA) for user accounts and administrative access.
• 24/7 security monitoring to detect suspicious activity.
• Regular penetration testing conducted by independent security teams.

Organisational Measures

• Access to user data is restricted to staff with a legitimate business need only.
• All staff who handle user data undergo regular data protection training.
• Clear incident response procedures to promptly address any data breaches.

While we take all reasonable measures, no security system can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong, unique password and not sharing your login credentials with anyone.

7Cookies and Tracking Technology

Lepak88 uses cookies and similar tracking technologies to enhance your browsing experience and enable certain features to function properly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies – required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies – collects information on how visitors use our website to help us improve its functionality.
• Functional Cookies – stores your preferences such as language and display settings.
• Analytics Cookies – helps us understand website traffic and usage patterns through trusted third-party analytics tools.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect platform functionality and your user experience.

8Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy, you have the following rights regarding your personal data:

• Right of Access – you have the right to request and obtain a copy of the personal data we hold about you.
• Right to Rectification – you may request that we correct any personal data that is inaccurate, outdated or incomplete.
• Right to Erasure – in certain circumstances, you may request that we delete your personal data, subject to legal obligations that may require us to retain it.
• Right to Object – you may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent – you may withdraw consent for certain data processing at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 days of receipt.

9Data Retention Period

Lepak88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data – retained for the duration your account remains active and in use.
• Financial transaction data – retained for a minimum of seven (7) years after a transaction is made, in compliance with Malaysia's financial and tax legal requirements.
• KYC documents – retained for five (5) years after your business relationship with us ends, in compliance with anti-money laundering legal requirements.
• Communication logs – retained for two (2) years for dispute resolution and reference purposes.
• Technical data and logs – retained for 12 months for security and audit purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

10Changes to Privacy Policy

Lepak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements or other relevant factors.

When we make significant changes, we will notify you through one of the following methods:

• A prominent notice on the platform's home page or at the top of this page.
• Email notification to the email address registered to your account.
• A pop-up notice when you log in to the lepak88 platform.

The "Updated" date at the top of this document will always reflect the latest revision date. We encourage you to review this Privacy Policy periodically. Continued use of our platform after any changes take effect constitutes your acceptance of the revised policy.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Response Time: We aim to respond to all privacy-related inquiries within three (3) business days.

If you are not satisfied with how we handle your privacy complaint, you have the right to refer the matter to Malaysia's Personal Data Protection Department or the relevant statutory authority.